Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
Is the backyard fenced?
Yes, the backyard is fenced.
Who manages the stay after booking?
Under the Elite program, the homeowner manages on-the-ground operations and guest communication after the booking is confirmed.
What is the cancellation and refund policy?
Unless otherwise stated, payments are non-refundable. After cancellation, Marquis will use best efforts to work with the owner to reopen and rebook the original dates; reopening is the owner's decision. If those dates are rebooked at the same or a higher price, a refund less a penalty of 20% of the total original reservation amount is issued after full payment for the new reservation is collected. If no new reservation is made, guests may use their original dates provided payments meet the agreed schedule and Marquis is notified in writing at least 72 hours before the reservation starts.
Is a security deposit required?
In lieu of a security deposit, the property includes up to $25,000 of damage protection, with coverage details in the booking agreement. Approved special uses may require an increased security deposit.
Something else?