Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
Is the backyard fenced?
Yes, the backyard is fenced.
Who handles guest communication during the stay?
The homeowner manages on-the-ground operations and guest communication after the booking is confirmed.
Is a security deposit required?
In lieu of a security deposit, the property has up to $25,000 in damage protection, with coverage details in the booking agreement. Pet approval or special uses may involve an additional or increased security deposit.
What is the cancellation and refund policy?
Unless otherwise stated, payments are non-refundable. If you cancel, Marquis will use best efforts to work with the owner to reopen the dates; reopening is the owner's decision. If the original dates are rebooked at the same or a higher price, a refund less a penalty of 20% of the total reservation amount is issued after full payment for the replacement reservation is collected. If no replacement reservation is made, you may use the original dates provided payments follow the agreed schedule and Marquis is notified in writing at least 72 hours before the reservation begins.
Which payment methods apply to the balance?
Credit-card balance payments are capped at $3,500. Payments over $3,500 must be made by check, ACH or wire.
Something else?