Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What is the cancellation and refund policy?
Unless otherwise stated, payments are non-refundable. After cancellation, Marquis may work with the owner to reopen and rebook the original dates; reopening is the owner’s decision. If the same dates are rebooked at the same or a higher price, a refund less a penalty of 20% of the total reservation amount is issued after full payment for the replacement reservation. If no replacement reservation is made, guests may use their original dates provided scheduled payments have been made and Marquis receives written notice at least 72 hours before the reservation begins.
How can balance payments be made?
Credit-card balance payments are capped at $3,500. Payments over $3,500 must be made by check, ACH or wire.
Who manages the stay after booking?
The homeowner manages on-the-ground operations and guest communication after booking confirmation through the Elite program.
Something else?