Things to know

Arrival & departure

Check-in

from 4 PM

Checkout

by 10 AM

House rules

Maximum eight overnight guests, registered by name. No unregistered visitors after 10 pm. Quiet hours are 10 pm–8 am. No indoor smoking; smoking remediation may be deducted from the deposit. Events and parties require prior written approval and an event fee. Pets require prior written approval. Violations may result in immediate termination of the stay without refund. Minimum stay is five nights depending on dates. A refundable USD $500 security deposit is held approximately 48 hours before check-in and released within seven days after checkout, less deductions for damage, missing items, extra cleaning, smoking remediation or rule violations. Guests remain responsible for damages exceeding the deposit. A reservation exists only after SEVA confirms it in writing, usually within hours and always within 48 hours. The card is authorized at booking and charged only upon confirmation; if confirmation is not possible, the hold is released in full. Cancellation is free within 48 hours of booking when check-in is at least 30 days away. Thereafter, cancellation at least 30 days before check-in receives a 50% refund of the nightly total. Cancellations within 30 days, no-shows, late arrivals, early departures and reductions in nights or guests are non-refundable. The cleaning fee is refunded for cancellations before check-in day. Refunds are processed to the original card within 10 business days. No refund or compensation is provided for circumstances beyond reasonable control, including weather, hurricanes, sargassum, utility or internet interruptions, neighborhood construction noise or governmental actions. Travel insurance is strongly recommended.

Getting there

The villa is in Aldea Premium, minutes from Tulum's beaches, restaurants and downtown. The exact address is shared at booking. Children must be supervised by adults at all times around the pool, terraces and other villa facilities.