Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
Is the backyard fenced?
Yes, the backyard is fenced.
Who manages the stay after booking?
The homeowner manages on-the-ground operations and guest communication after booking confirmation through the Elite program.
What is the cancellation policy?
Unless otherwise stated, payments are non-refundable. After cancellation, Marquis may work with the owner to reopen and rebook the original dates; reopening is at the owner's discretion. If the dates are rebooked at the same or a higher price, a refund less a penalty of 20% of the total reservation amount is issued once the replacement reservation is paid in full. If the dates are not rebooked, the original stay may still be used provided scheduled payments have been made and Marquis receives written notice at least 72 hours before arrival.
Is there damage protection?
In lieu of a security deposit, the property has up to $25,000 in damage protection. Coverage details are provided in the booking agreement.
How may the balance be paid?
Credit-card balance payments are capped at $3,500. Payments over $3,500 must be made by check, ACH or wire.
Something else?