Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What is the cancellation and refund policy?
Unless otherwise stated, payments are non-refundable. If you cancel, Marquis will make best efforts to work with the owner to reopen the dates, at the owner's discretion. If the original dates are rebooked at the same or a higher price, a refund less a penalty of 20% of the total reservation amount is issued after full payment for the replacement reservation is collected. If the dates are not rebooked, you may use the original reservation provided payments follow the agreed schedule and Marquis receives written notice at least 72 hours before the reservation starts.
Is a security deposit required?
In lieu of a security deposit, the property has up to $25,000 of damage protection, with coverage details in the booking agreement. Special-use reservations may require an increased security deposit.
Who handles the stay?
The homeowner manages on-the-ground operations and guest communication after booking confirmation, including preparation, arrival coordination and maintenance. A StayMarquis Guest Experience Manager can help facilitate requests.
Something else?