Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
Can I arrange an airport transfer?
A private air-conditioned airport transfer can be arranged at any time of day or night. Contact the hotel for current rates.
Is parking available?
Complimentary on-site parking is available for hotel guests and dining guests. Spaces are limited; notify the hotel in advance if arriving with more than one vehicle.
Can non-residents use the pool, gym and spa?
Hotel guests can use the pool, jacuzzi and gym during their stay. The Court Spa is open daily from 09:00 to 21:00 to hotel guests and visitors; advance treatment reservations are recommended. The Dine & Dip experience costs LKR 3,500 net per person, includes pool access, and the full amount is redeemable on food and beverage.
Is the hotel wheelchair accessible?
The elevator provides access to the rooftop restaurant, while guest rooms are accessed via stairways. The ground floor, garden and restaurant areas are step-free; accessible arrangements can be discussed in advance.
Are children welcome?
Yes. Children aged 5 and under stay free, including meals. Children aged 6–12 pay 50% of the applicable meal rate, plus USD 15 per night for an extra bed. Guests over 12 are considered adults and charged the applicable adult rate.
Are pets allowed?
No. Pets are not accommodated on the property.
What is the cancellation and payment policy?
Bookings cancelled at least 48 hours before arrival are free of charge. Cancellations within 48 hours of arrival and no-shows are charged 100% of the full stay. Booking confirmation requires a 50% advance payment; the remaining balance is payable according to the applicable booking terms and season.
Something else?