Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What is the cancellation policy?
Unless otherwise stated, payments are non-refundable. After cancellation, Marquis will use best efforts to work with the owner to reopen and rebook the original dates; reopening is the owner’s decision. If those dates are rebooked at the same or a higher price, a refund less a penalty of 20% of the total reservation amount is issued once the replacement reservation is paid in full. If the dates are not rebooked, guests may use their original reservation if scheduled payments have been made and Marquis is notified in writing at least 72 hours before the reservation begins.
Is a security deposit required?
In lieu of a security deposit, the property has up to $25,000 of damage protection. Coverage details are provided in the booking agreement.
How can the reservation balance be paid?
Credit-card balance payments are capped at $3,500. Payments over $3,500 must be made by check, ACH or wire.
Something else?