Things to know

Arrival & departure

Check-in

from 4 PM

Checkout

by 10 AM

House rules

Minimum stays vary from 1 to 5 nights depending on dates. Maximum 30 overnight guests, registered by name. No unregistered visitors after 22:00. Quiet hours are 22:00–08:00. Events and parties require prior written approval and an event fee. No smoking indoors; smoking remediation may be deducted from the deposit. Pets require prior written approval. Rule violations may result in termination of the stay without refund. A refundable USD $1,500 security deposit is held on the card approximately 48 hours before check-in and released within 7 days after checkout, less deductions for damage, missing items, extra cleaning, smoking remediation or rule violations. Guests remain responsible for damages exceeding the deposit. A reservation exists only after SEVA confirms it in writing. The full stay total is authorized at booking and charged only after written confirmation, usually within hours and always within 48 hours. If confirmation is not possible, the hold is released in full. Cancellation is free within 48 hours of booking when check-in is at least 30 days away. Thereafter, cancellation at least 30 days before check-in receives a 50% refund of the nightly total. Cancellations within 30 days, no-shows, late arrivals, early departures and reductions in nights or guests are non-refundable. The cleaning fee is refunded for cancellations before check-in day. Refunds are processed to the original card within 10 business days. No refund or compensation is due for circumstances beyond reasonable control, including weather, hurricanes, sargassum, utility or internet interruptions, neighbourhood construction noise or governmental actions. Travel insurance is strongly recommended.

Getting there

Tulum town centre and the beach are each roughly a six-minute drive away. The exact address is shared at booking. Children must be supervised by adults at all times when using the pools, terraces and other villa facilities.