Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What is the cancellation and refund policy?
Unless otherwise stated, payments are non-refundable. After cancellation, Marquis may work with the owner to reopen and rebook the original dates; reopening is the owner's decision. If the same dates are rebooked at the same or a higher price, a refund less a penalty of 20% of the total reservation amount is issued after full payment for the replacement reservation is collected. If the property is not rebooked, guests may use their original dates if payments meet the agreed schedule and Marquis receives written notice at least 72 hours before the reservation begins.
How can the balance be paid?
Credit-card balance payments are capped at $3,500. Payments over $3,500 must be made by check, ACH or wire.
When can the pool and hot tubs be used?
The outdoor pool and attached hot tub are typically available from Memorial Day to Labor Day. Inquire before booking if you intend to use them outside this period. The separate standalone hot tub is available year-round.
Something else?