Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What are the check-in and check-out times?
Check-in is from 3:00 PM. Check-out is before 11:00 AM. Late check-out until 2:00 PM is listed with a fee of MXN 200; the fee information also lists MXN 100 per additional hour after 12:00 PM.
What are the additional-person charges?
Additional persons in a room cost MXN 200 per person.
What are the cancellation terms?
Cancellation requests must be made at least 72 hours before arrival. Refund requests made after that deadline are not valid.
What is required to confirm a reservation?
Payment for the total amount of the first night's stay is required. If payment is not made, the charge will be applied to the provided card 72 hours before arrival. Reservation changes are subject to availability.
What services are included?
Pool access and free Wi-Fi are included. Free parking is subject to availability. Room cleaning is provided from 10:00 AM to 4:00 PM.
What payment methods are accepted?
Visa and MasterCard credit or debit cards are accepted; American Express and other cards are not. Cash payments are accepted in MXN or US dollars at a fixed exchange rate of 17.00 MXN.
Are pets allowed?
Pets are not allowed.
Is there a refrigerator for guest use?
A communal mini-fridge is located at reception specifically for storing medications.
Is there an on-site restaurant?
There is no on-site restaurant.
What parking is available?
There are seven outdoor parking spaces, available first come, first served and not reservable in advance. If full, additional parking options are nearby.
Is laundry service available on-site?
Laundry service is not offered on-site. Laundry options are within a 3–4 block radius.
Is there an elevator?
There is no elevator; staff can assist with luggage.
Something else?