Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
Does the property look like the photos?
Yes. The photos accurately represent the space.
What's included in my stay?
Toiletries, fresh towels, a hairdryer, an iron, tea, coffee pods, local snacks, kitchen utensils, pots, pans, a coffee maker, essential appliances, plates, cutlery and glassware are included.
How do I get there?
The property can be reached by rental car, Uber or taxi from the airport. A car is a practical option for exploring Valle de Guadalupe, and taxis can be arranged for shorter trips.
What time is check-in?
Check-in begins at 4:00 PM local time in one property section.
What time is check-out?
Check-out is at 11:00 AM local time in one property section.
Can I request a baby crib?
A baby crib can be requested after booking, subject to availability and the applicable service conditions.
Can I request a dog bed?
A dog bed can be requested after booking for pet-friendly stays.
Do you provide towels and a hairdryer?
Yes. Fresh towels and a hairdryer are provided.
How do I check in?
Guests complete an online check-in before arrival and then receive arrival and access instructions.
How can I cancel my reservation?
Reservations can be cancelled up to five days before check-in by text or WhatsApp.
Is there someone I can reach if I need help during my stay?
A 24/7 guest concierge is available for assistance.
Something else?