Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What is the apartment layout and guest capacity?
The apartment accommodates up to 3 guests and has 1 bedroom with a queen bed and an ensuite bathroom. There are 2 full bathrooms with modern finishes. The living spaces include a fully equipped kitchen for cooking at home, a bright dining area and a comfortable living room with TV and ocean views. It is presented as a modern, chic, central escape in Panama City, particularly suited to couples or solo travelers.
Which shared building facilities can guests use?
Guests have access to the building's common areas and amenities at The Sands: • Rooftop infinity pool with panoramic views of the Pacific Ocean, bay and Panama City skyline, including sunset views. • Fully equipped modern gym with cardio and weight equipment. • Indoor and outdoor social lounges for relaxing, working remotely or enjoying a coffee with a view. • 24/7 building security, concierge and front desk assistance. • Private parking within the building, subject to availability; confirm in advance. The pool and common areas were advertised as closed until September 15, 2026. The supplied information does not confirm reopening.
What toiletries, cleaning charges and noise conditions should I expect?
A complimentary starter set of toiletries is provided on arrival, including shampoo, conditioner, soap and toilet paper. Once these initial supplies run out, guests are asked to buy their own for the remainder of the stay. Long stays incur an additional charge per cleaning. Avenida Balboa is one of the main streets along Panama City's coastline. Heavy traffic at peak times and events near the building may cause occasional noise.
How can I get around the area?
This central Panama City area offers easy access for walking and cycling, as well as access to main streets, freeways and places of interest. Panama City has heavy morning and afternoon traffic during workers' rush hours, including those working at companies in this area. The host recommends the Waze app to find the best possible route through the city.
When is guest support available?
Communication hours are 7 am to 8 pm. The team will do its best to answer messages outside those hours. In emergencies, guests may call at any time. If staff are not on site, the team will try to assist remotely until they can arrive in person. This is an apartment, not a hotel. Please treat the space respectfully. The team will do its best to address problems as soon as possible, but no member of the property team lives on site 24/7.
What is nearby to explore?
The Sands tower is on Avenida Balboa in the heart of the city. Cinta Costera is just a few steps away: this waterfront park around Panama Bay has a bike lane, bicycle rental locations, dedicated exercise areas, courts for various sports, a skating park and a jogging path. You can also walk and enjoy the views. Casco Viejo and the Afro-Antillean Museum are nearby for exploring Panama's culture and history. Casco Viejo is a picturesque colonial-era district whose historic appearance has been preserved over the decades, making it a popular tourist destination. Walk through the area and learn about its rich history and Panama's African roots, which have influenced its music, food and clothing.
What guidance is provided for my stay?
Welcome! The host presents the apartment as a special temporary home and a base for discovering Panama and its surroundings, with history to explore. The house manual and an emailed manual provide information collected over the years to help guests make the most of their stay. Please respect the property and follow the established rules. Cooking tools and appliances, cutlery, glassware, and some cleaning products and tools are supplied; consult the amenities list. Ask the team for assistance if you are unsure how to use an appliance.
Which optional services can be arranged?
The following services carry additional charges and require advance arrangement: • E-bike rentals. • Airport shuttle and car rental options. • A day trip to Quinta Pavo Real, described as tree cabins 8 km away on a private farm with opportunities to interact with animals. • Engagement and vow-renewal arrangements, requested at least 3 days ahead. • Picnic arrangements. • A private chef with a tasting menu, with charges depending on the arrangements. • Coffee appreciation sessions with specialists and Geisha coffee sales. • Private surfing, golf and kite sports lessons. • Beauty treatments: massages, pedicures, manicures and hair services.
What are the check-in, check-out and stay limits?
Check-in is from 3 pm and check-out is at 11 am. Flexible check-in or check-out, including late check-out, may be requested and is subject to availability and an additional charge. Stays have a minimum of 1 night and a maximum of 365 nights.
What security and monitoring equipment is disclosed?
The property has a Minut device that detects crowds, noise and smoke. Surrounding areas have surveillance equipment for neighborhood safety and security. There are no cameras inside the property.
What indoor, kitchen and work amenities are advertised?
Air conditioning; essentials; linens; towels; hangers; wardrobe; washer; dryer; toiletries; shampoo; conditioner; shower gel; kitchen; kitchenette; cooking basics; pots and pans; stove; oven; fridge; freezer; dining table; wine glasses; coffee; coffee maker; TV; cable TV; smart TV; record player; pool table; cinema room; office; desk; desk chair; laptop-friendly workspace; printer; Wi-Fi internet; advertised Wi-Fi speed of 100 Mbps.
What outdoor, leisure and location amenities are advertised?
Pool; communal pool; year-round pool availability, subject to the dated closure notice; gym; deck or patio; outdoor play area; outdoor lighting; free parking, subject to the building's stated availability requirement; beach view; water view; sea view; waterfront and oceanfront setting; near the ocean; downtown location; resort setting and resort access. Advertised nearby activities and attractions include the bay, museums, shopping and a souvenir shop.
What accessibility, arrival, cleaning and safety amenities are advertised?
Elevator; single-level accommodation; contactless check-in; doorman; emergency exit; smoke detector; fire extinguisher; cleaning products; cleaning with disinfectants, including disinfection of high-touch surfaces.
What minimum and maximum stay apply?
The booking rules advertise a minimum of 1 night and a maximum of 365 nights.
What additional property charges are advertised?
For long stays, an additional charge of $25 per cleaning is advertised. The description does not define how long a stay must be for this charge to apply or how often cleaning is required. This is the advertised amount; confirm the applicable terms and price before booking.
What rental or activity prices are advertised?
E-bike rentals are advertised from $25 per day and require advance arrangement. This is an advertised starting price; confirm the final price and terms before booking.
What additional property charges are advertised?
For long stays, an additional charge of $25 per cleaning is advertised. The description does not define how long a stay must be for this charge to apply or how often cleaning is required. This is the advertised amount; confirm the applicable terms and price before booking.
What rental or activity prices are advertised?
E-bike rentals are advertised from $25 per day and require advance arrangement. This is an advertised starting price; confirm the final price and terms before booking.
Something else?