Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
Which meal and housekeeping services are included?
Breakfast and lunch prepared by a private chef are included; ingredients are not included. Daily housekeeping is included except on Sundays and Mexican public holidays.
What are the cancellation and security deposit policies?
Cancellations can be made up to 60 days before arrival; after that, payments are non-refundable. Thanksgiving, Christmas, New Year’s and Easter bookings are non-refundable. A security deposit is required and is fully refunded if no property damage is reported.
How does check-in work, and what assistance is available?
Wynwood House uses a fully automated check-in process and offers assistance through its digital concierge 24 hours a day, seven days a week.
What transportation options does Wynwood House suggest?
Wynwood House recommends Uber or Cabify for car travel and offers a chauffeur service that can be requested by the day, by the hour or for a specific pickup.
Something else?