# Hotel Nautilus Playa del Carmen, Quintana Roo, Mexico (general area) ## About the house Hotel Nautilus offers Single, Double and Triple Rooms and suites. Room categories vary in beds, views and features. The suites have a microwave and a food-preparation area without utensils, dishes or a stove. The hotel has a pool and free Wi-Fi. Limited free parking is available subject to availability; the seven outdoor spaces are first come, first served and cannot be reserved. The hotel has no elevator. Room cleaning is provided from 10:00 AM to 4:00 PM. Air conditioning: Yes · Air conditioning is listed for the room categories shown. Wi-Fi: Yes · Free Wi-Fi is listed for the room categories shown. Parking: Yes · Free parking is subject to availability. Seven outdoor spaces are available first come, first served and cannot be reserved. Pets allowed: No · Pets are not allowed. Kitchen: Yes · The suites have a food-preparation area and microwave; utensils, dishes and a stove are not included. Pool: Yes · Shared Pool access is available to guests. Fifth Avenue is three blocks away and the beach is four blocks away. The hotel is in central Playa del Carmen. Additional persons cost MXN 200 per person. Smoking in a room incurs a MXN 250 sanitization charge. Lost keys or remote controls incur charges of MXN 100–3,000; damage to linens, pillows or towels incurs charges of MXN 150–400. Other damages or losses are subject to the hotel's discretion. Cancellation requests must be made at least 72 hours before arrival. Reservation changes are subject to availability. Check-in: 15:00 Check-out: 11:00 ## Property questions ## What are the check-in and check-out times? Check-in is from 3:00 PM. Check-out is before 11:00 AM. Late check-out until 2:00 PM is listed with a fee of MXN 200; the fee information also lists MXN 100 per additional hour after 12:00 PM. ## What are the additional-person charges? Additional persons in a room cost MXN 200 per person. ## What are the cancellation terms? Cancellation requests must be made at least 72 hours before arrival. Refund requests made after that deadline are not valid. ## What is required to confirm a reservation? Payment for the total amount of the first night's stay is required. If payment is not made, the charge will be applied to the provided card 72 hours before arrival. Reservation changes are subject to availability. ## What services are included? Pool access and free Wi-Fi are included. Free parking is subject to availability. Room cleaning is provided from 10:00 AM to 4:00 PM. ## What payment methods are accepted? Visa and MasterCard credit or debit cards are accepted; American Express and other cards are not. Cash payments are accepted in MXN or US dollars at a fixed exchange rate of 17.00 MXN. ## Are pets allowed? Pets are not allowed. ## Is there a refrigerator for guest use? A communal mini-fridge is located at reception specifically for storing medications. ## Is there an on-site restaurant? There is no on-site restaurant. ## What parking is available? There are seven outdoor parking spaces, available first come, first served and not reservable in advance. If full, additional parking options are nearby. ## Is laundry service available on-site? Laundry service is not offered on-site. Laundry options are within a 3–4 block radius. ## Is there an elevator? There is no elevator; staff can assist with luggage. [Visit host website](https://hotels.cloudbeds.com/reservation/odxhgb?utm_source=chucho.ai&utm_medium=referral&utm_campaign=book_direct) [The house](https://chucho.ai/discover/en/homes/hotel-nautilus/house) [What it has](https://chucho.ai/discover/en/homes/hotel-nautilus/amenities) [Where it is & what to do](https://chucho.ai/discover/en/homes/hotel-nautilus/location) [Things to know](https://chucho.ai/discover/en/homes/hotel-nautilus/things-to-know) [Questions](https://chucho.ai/discover/en/homes/hotel-nautilus/faq) [After you book](https://chucho.ai/discover/en/homes/hotel-nautilus/after-booking) [All photos](https://chucho.ai/discover/en/homes/hotel-nautilus/photos)