Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What is included in the price?
Rent and Security insurance are included. Electricity, water and heating are billed separately through the utility-deposit arrangement. Final cleaning can be added for an extra charge.
Can I bring pets?
No, pets are not allowed.
What are the cancellation rules?
Included Security insurance provides coverage before and during the stay for unforeseen situations, including cancellation up to arrival, subject to its full coverage terms.
How do I get access to the house?
The key is in a key box at the house. Key-collection information is provided in the rental voucher, holiday guest login and welcome email.
Is there internet / WiFi in the house?
Yes, Wi-Fi is included.
When can I arrive, and when do I have to leave?
Key collection starts at 16:00 on arrival day. Vacate the home by 10:00 on departure day. Exceptions may appear in the holiday-home notes or rental voucher.
Something else?