Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What is included in the price?
Rent and Security insurance are included. Electricity, water and heating are billed separately; see the utility deposit conditions. Final cleaning can be added for an extra charge.
Can I bring pets?
Yes, up to two pets are allowed for a fee per animal.
What are the cancellation rules?
The included Security insurance provides cover before and during the stay for unforeseen situations, with cancellation cover up until arrival subject to the full Security insurance terms.
How do I get access to the house?
The key is in a key box at the house. Further collection information is provided in the rental voucher, holiday guest login and welcome email.
Is there internet / WiFi in the house?
Yes, Wi-Fi is included.
When can I arrive, and when do I have to leave?
Key collection is available from 16:00 on arrival day, and the house must be vacated by 10:00 on departure day. Any exceptions appear in the house notes or rental voucher.
Something else?