Questions
Questions guests ask before booking
Answered by the host; the same facts Chucho uses.
What are the check-in and check-out times?
Check-in is from 3 pm and check-out is by 11 am. Early arrival and late check-out may be possible subject to availability.
Is parking available, and are there EV charging points?
Complimentary on-site parking is available for hotel and spa guests. EV charging points near the main entrance are chargeable.
What are the Gaia Spa hours and access arrangements for hotel guests?
Spa facilities, including the swimming pool, hydrotherapy pool and gym, are available from 6 am to 10 pm. Overnight guests may use the spa from 1 pm on check-in day until 1 pm on check-out day, unless late check-out or a treatment has been booked. Children are not allowed in Gaia Spa; it welcomes guests aged 16 and over.
Are dogs allowed?
Dogs are permitted in selected Courtyard Rooms for £20 per dog per night. Dogs are not allowed in the restaurant or spa.
Do rooms or suites have private hot tubs?
Some suites, including selected Royal, Executive and Wellness Suites, have private outdoor hot tubs or spa baths.
Do the restaurants accommodate dietary requirements?
Àclèaf and the Mayflower Brasserie accommodate vegetarian, vegan and gluten-free diets with advance notice.
What is included in the rooms?
Rooms include tea and coffee facilities, a safe, Wi-Fi and GAIA toiletries. Rooms also have luxury bedding, a smart TV and a mini-fridge. Suites include robes, slippers and GAIA skincare products.
Are rooms suitable for families?
Selected accommodation options, including Courtyard Family Rooms, are suitable for families.
Something else?