Things to know

Arrival & departure

Check-in

from 4 PM

Checkout

by 11 AM

House rules

Minimum stay: two nights. Children aged 2–12 and infants under two are welcome. No pets, indoor smoking, illegal substances, parties, events or large gatherings. Quiet hours are 22:00–07:00. Keep music and speakers inside with doors and windows closed. Respect the reservation's maximum guest count; only registered guests may stay overnight. Before arrival, every guest must complete online registration and provide valid official photo ID, and a signed copy of the condominium regulations is required to authorize access. Valid photo ID is also required at check-in. Follow building rules and hours for the rooftop pool and gym, and supervise children at all times. Keep balconies and windows free of towels, clothing and other externally visible items. Switch off lights and air conditioning when not in use. Keep doors and windows closed while air conditioning runs and avoid setting it below 21°C. Do not use linens or towels to remove makeup, sunscreen or tanning lotion, or to clean floors. Put toilet paper and other waste in the provided bin rather than the toilet. Dispose of trash in designated areas. Respect arrival and departure times. Additional cleaning and restocking are optional, available on request for an extra fee. Emergency entry may be necessary for leaks, flooding or other emergencies, with advance notification. Failure to follow condominium rules may result in fines; misconduct may result in termination of the stay without refund.

Getting there

The apartment is directly on the beach; Puerto Morelos town center, shops and restaurants are a short walk away. Seasonal sargassum may affect the beach. Local wildlife, including birds, geckos and insects, may be encountered; avoid leaving food outdoors. The pool and gym are shared and subject to building hours and rules.